Welcome to Cheap Form & Fabric Fashion Store’s FAQ page! We’ve compiled answers to the most common questions about our trendy, affordable fashion and seamless shopping experience. Can’t find what you’re looking for? Email our friendly team at [email protected].
About Our Store
What kind of fashion does your store specialize in?
We specialize in affordable, on-trend fashion pieces including bottoms, crops and shorts, dresses, jeans, pants, and tops. Our collection is perfect for fashion lovers who want stylish wardrobe staples without breaking the bank!
Who is your typical customer?
Our customers are budget-conscious fashion lovers worldwide – from busy professionals to college students. Whether you’re refreshing your work wardrobe in New York, preparing for vacation in Chicago, or sharing orders with roommates in Toronto, we’ve got styles that fit your life!
Product Questions
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing these to your favorite well-fitting garment. When in doubt between sizes, we suggest sizing up for a comfortable fit.
Are your products true to the pictures on your website?
Absolutely! We take great care with our product photography to represent colors, patterns, and styles accurately. However, monitor settings may cause slight variations in color perception.
Do you offer plus sizes?
Currently we focus on standard sizes (XS-XL) in most styles, but we’re always expanding our range based on customer demand. Check individual product pages for specific size availability.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority! We use industry-standard SSL encryption and never store your full payment details on our servers.
How can I get free shipping?
Orders totaling $50+ qualify for free worldwide shipping via EMS! Pro tip: Combine orders with friends to reach the threshold and save.
Shipping & Delivery
Where do you ship?
We ship globally to fashion lovers everywhere! (Excluding some remote areas in Asia – contact us if you’re unsure about your location.)
How long will my order take to arrive?
- Standard Shipping ($12.95): 10-15 days after dispatch via DHL/FedEx
- Free Shipping (orders $50+): 15-25 days after dispatch via EMS
Can I track my order?
Yes! You’ll receive tracking information via email as soon as your package leaves our Cambridge facility. Track your trendy finds every step of the way!
Are there any hidden import fees?
No surprises here! All applicable customs and duties are calculated at checkout so you know exactly what to pay upfront.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I initiate a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.
Account & Customer Service
How do I contact customer service?
Our Cambridge-based team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
What are your customer service hours?
We’re available Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Do you offer a newsletter?
Yes! Sign up for exclusive delivery deals (like free shipping on all orders!) and be the first to know about new arrivals. Look for the signup option at checkout or on our homepage.
Still have questions? Our fashion-forward customer care team is ready to help! Reach us at [email protected] or by mail at 4587 Kennedy Court, Cambridge, US 02141.