At Cheap Form & Fabric Fashion Store, we want you to love your trendy finds as much as we do! If something isn’t quite right, our hassle-free returns process makes it easy to exchange or return items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or bodysuits unless they arrive damaged or defective. Please inspect these items carefully upon arrival.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit Your Request: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below to make it easy!
  2. Wait for Approval: Our fashion-savvy team will review your request within 1-2 business days and email you return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include the original packing slip if possible.
  4. Ship It Back: Send your return package to our Cambridge facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Form & Fabric Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. Below are the details:

Item Name: [Product Name]
Size/Color: [Size and Color if applicable]
Reason for Return: [Reason – e.g., wrong size, damaged item, etc.]

For exchanges, please send me:
New Item: [Product Name]
New Size/Color: [Size and Color]

Please let me know the next steps. Thank you!

Best regards,
[Your Full Name]
[Your Email Address]

Refund Information

Once your return is processed:

  • Timing: Refunds typically appear in your account within 5-10 business days after we process your return, depending on your payment provider.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive and process your return.
  • If the new item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanged items.

International Returns

For our global fashionistas outside the US:

  • You are responsible for return shipping costs and any applicable customs fees.
  • We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
  • Refunds will be issued in USD and may vary slightly based on exchange rates.

Damaged or Defective Items

If your trendy top, dress, or jeans arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage.
  • We’ll send a replacement at no cost or issue a full refund, including original shipping.
  • You may need to return the damaged item, but we’ll cover all shipping costs.

Have questions about returns? Our Cambridge-based style team is happy to help! Email us at [email protected] Monday-Friday, 9AM-5PM EST.

Last Updated: [Insert Date]