At Cheap Form & Fabric Fashion Store, we’re all about bringing you trendy, affordable fashion with complete peace of mind. Our shipping and returns policies are designed to make your shopping experience as smooth as possible.

Shipping Information

Order Processing

We work quickly to get your fashion finds to you! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be subject to customs fees which are the customer’s responsibility.

Easy Returns & Exchanges

Not loving your purchase? No problem! We offer hassle-free returns within 15 days of delivery.

Return Eligibility

To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Important: For hygiene reasons, we cannot accept returns on underwear, swimwear, or bodysuits unless they arrive damaged or defective. Please inspect these items carefully upon arrival.

How to Return or Exchange

Follow these simple steps:

  1. Submit Your Request: Email us at [email protected] with your order number and return details
  2. Wait for Approval: Our team will review within 1-2 business days and send instructions
  3. Package Your Items: Securely pack with all tags attached (include packing slip if possible)
  4. Ship It Back: Send to our Cambridge facility using a trackable method (return shipping is customer’s responsibility unless item is defective)
  5. Receive Your Refund/Exchange: Processed within 3-5 business days after we receive your return

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Form & Fabric Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. Below are the details:

Item Name: [Product Name]
Size/Color: [Size and Color if applicable]
Reason for Return: [Reason – e.g., wrong size, damaged item, etc.]

For exchanges, please send me:
New Item: [Product Name]
New Size/Color: [Size and Color]

Please let me know the next steps. Thank you!

Best regards,
[Your Full Name]
[Your Email Address]

Refund Information

  • Timing: Refunds typically appear in your account within 5-10 business days after processing (depends on your payment provider)
  • Method: Refunds go to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your new item after receiving and processing your return
  • Price differences will be adjusted (you’ll pay more or receive a refund for less)
  • Standard shipping rates apply for exchanged items

International Returns

For our global fashionistas:

  • You’re responsible for return shipping costs and any customs fees
  • We strongly recommend using a trackable shipping method
  • Refunds are issued in USD (amount may vary slightly based on exchange rates)

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos
  2. We’ll send a replacement or issue a full refund (including shipping)
  3. We’ll cover all return shipping costs for damaged items

Have questions? Our Cambridge-based style team is happy to help! Email us at [email protected] Monday-Friday, 9AM-5PM EST.

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